I always have a pleasant experience through there. I've had all 4 of my cats there. My deceased cat Kool, they actually saved his life & helped him live longer. He was diabetic & I had been to my previous vet & they had him so messaged up, I was surprised Timbercrest was able to pull him out of it & give him a longer life. I have Dr Jay to thank for that & the wonderful girls that I dealt with through this. Although he's no longer with me, he was a fighter & I will be forever Greatful to that staff :) Thank you for all the pleasant experiences.