I was so excited to finally cash-in on my gift cards I had received as a gift at my baby shower. My massage was wonderful and the massage therapist was knowledgeable and kind. She was able to provide recommendations as well for other health services. My only problem was that they only honored one one my gift cards, the other had to be discarded because it was "no longer valid". I felt awkward as the stress between the receptionist and I rose due to it being my first time there, trying to use my gift cards and her not wanting to honor either of them. I could have used another massage after that to relieve my stress again. Overall, I do recommend this day spa to others with two contingencies, check the validity of your gift cards ahead of time and be prepared if the check out process isn't exactly as friendly and smooth as the rest of the experience there. I would like to return again some day.
So sorry to hear that about your experience. However, I would just like to clarify a misunderstanding. Our gift cards do not expire. Apparently the reason why your card didn't show up on our records is because of a promotion that was done a few years ago for Mother's Day, when we presented complimentary $20 gift cards that expired in six months. When promotions are presented, an expiration date may be added. To my knowledge our receptionist did allow the $20 card to be used. I thought that was fair to honor one of them for you even though it was 1 1/2 years expired. My receptionist was just doing what I would expect of her and I'm glad she still honored the one for you. Thank you for bringing this to our attention so that we may clarify this to anyone that has concerns over the gift cards.