Tire Works Total Car Care - Boulder
Automotive
6542 Boulder Hwy
Las Vegas,
NV
89122
(702) 252-3100
Mon - Sat: 8:00AM - 5:00PM
Sun: Closed
Languages
- English
Insurance
- Most insurance accepted
Payments
- American Express
- Cash
- Check
- Debit
- Mastercard
- Visa
5 stars KIRBY H Featured review
I had purchased a new set of tires 9 months ago, and within the first 100 miles I had a tire bubble. They replaced it under the warranty with no problem. Two flats later and a leaking valve stem, which was covered under warranty, I had another tire bubble on me. When I went to the tire store, I told them I DID NOT WANT THOSE TIRES ON MY CARE FOR SAFETY REASONS. The manager at first said no and that they would replace the tire. I then told them that because of the bubbles that were on 2 of the 4 tires, they were defective and I would not settle for less than replacing all 4 tires. I then said that I was going to another tire business to get them all replaced and that they were losing a valued and loyal customer that had been using their services for many years and that I had spent a lot of money fixing, repairing and maintaining my vehicle with them using their in store credit card. The manager then went into her office and eventually came out and said they would replace all 4 tires, balance and mount them and transfer my road hazard fees too, at no cost to me!
I could not have been more elated hearing this. They worked it out and I was once again on the road. My many thanks to the store manager, Cheryl, who saw my anger when this second tire bubbled. Although not the stores fault for a faulty tire, she took control, reassured me things were going to work out and once again I was a well satisfied customer. I cant thank her enough for her patience and time and most of all understanding the problem and resolving it promptly with the utmost concern for my safety in a vehicle. the tires that bubbled, both on the outside and inside of tire, were defective from the factory and not the stores fault. Her experience and most of all, her compassion to rectify the situation was admirable at the least on her part. Thank you Tire Works and Chery!
Tire Works Total Car Care - Boulder replied:
Thank you Mr. Homan. Your safety is our primary concern. We are grateful for your customer loyalty as well.
Cheryl R
Store Manager
5 stars Anonymous Verified customer
Awesome did not try and charge me more than I need and told me what my mechanic before had not fixed and I will be back ... Read More
5 stars CASHAY L Customer since 2019
Got me in and out .great service
5 stars SHERWIN S Customer since 2020
On time schedule
4 stars CARMEN H Customer since 2020
Helped me as soon as I arrived.
5 stars Anonymous Verified customer
Over all my experience with location everytime I go is great. Never have I been disappointed in there service.
5 stars LORWN A Customer since 2020
Service was quick. Will definitely go back again. Got a great quote for tires and the location was convenient.
5 stars MARY H Customer since 2020
Great service ! Great prices!
5 stars NICHELLE C Customer since 2020
James is awsome sauce! He was friendly, informative and veryyyyyyy knowledgeable! Made me feel welcomed! You have a cust ... Read More
5 stars MICHAEL C Customer since 2019
Friendly service
5 stars HOWARD T Customer since 2020
Operating Properly
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