I purchased 4 tires last year, two in late July 2016 and two in late Aug 2016.
This past Saturday Aug 19, 2017, I brought my 2013 Sonata into the dealership to be serviced as I always do every 3 months and one of the Keter tires I bought had warn down to 3/32 in less then a year with only 10,000ish miles driven on the road.
The Mgr Paul Hegedis inspected AMD agreed with the dealership that the tire was in fact Defective.
The policy of Tire Works is the customer has to wait between 1-3 months for reimbursement of my $87.55.
But no where on my receipt does it mention anything about the new tire being a replacement for a defective one or that it would take a certain number of days to get my money back because the original tire had to be sent to an inspection facility to cover the warranty.
I feel very uncomfortable that TireWorks receipts did not contain any official validation from your company that the fact of this defective tire is not noted officially on my paperwork.
I will contact the Mgr today 8/21/17 to ask about the above which in all cases need to be validated on all receipts for warranty replacement policies.