Called and made appointment for 10AM. When I arrived was told "no record of appointment, but no problem". Would call me shortly with estimate, ONE hour later I called and was told the car was in the shop, and I would get a callback within 10 minutes. 45 Minutes later I called again and was told they were "very busy, etc, etc. ,but would get to it shortly. At this point I was totally discussed with the lies and incompetence and would no way in the world would I trust these people. Told them to forget and leave the car alone I'll be there to pick it up. When I got there in ten minutes later the car was RIGHT where I left.