I've been a patient for almost 2 years now. On my last appointment I was given a new hygienist... while the hygienist was cleaning my teeth I learned that she was not employed by Dr. Williams but was contracted as a fill in. I am not sure what happened to my usual hygienist as this was not communicated with me. This was one of the worst cleaning experiences I have ever had. The hygienist was not very gentle at all and the cleaning was painful. She repeatedly grabbed my chin to move my head around while she was cleaning my teeth. I am very sensitive about my teeth and gums and thought I had finally found a place for regular cleanings that I was comfortable with. After this last experience I will begin looking for a new provider for this service.