I received text message reminders that my appointment was 8:50. I arrived at 8:45. I was told my actual appointment was 9:00. Apparently the reminder software adds 10 minutes as a buffer. I was finally seen at 9:10, 25 minutes after I arrived. I was more than a little annoyed.
This never happened with my old dentist (retired).
The quality of the service, once I was admitted to the back, was very good. Hopefully once I calibrate the reminder system, this will go better. I am cautiously optimistic.