Overall, Dawn does a great job. But today, she had to get started with another client, so she asked another stylist to finish blow drying my cut. I can appreciate she needs to keep moving, but I prefer to have only one stylist work on my hair. This also made it awkward in addressing the tip at the end of the service.
We apologize that you feel your past experience was diluted and awkward. We never want any guest to leave feeling such a way. Dawn has been promoted within our team as one of our educators, which means she has taken on a licensed associate to work along side of her and to mentor. They work together as a team which means additional tipping to her associate is not necessary and we do apologize if this information was not relayed properly to you at the time of checkout. We want you to enjoy your full experience with Dawn! We would really like the opportunity to speak with you to further explain our associate program and address any other concerns you may have to ensure that you are 100% satisfied with your next experience. Due to the anonymous review we are unable to reach out to you so we ask that at your soonest convenience you please call us at 301-490-1100 so we can make things right! We value all our guests and do appreciate the feedback.