To Do Or Dye Salon

I came in to see If it was possible to get my hair colored, as I always had reactions with store-bought stuff. I was told, by the owner I believe, that the stuff she was mixing was the LEAST TOXIC. She did not do a PATCH TEST, even after explaining I was allergic.
She mixed the stuff herself; then seemed to have forgotten me for too long. When I left, I did think the color was very pretty. That was before my reaction started soon thereafter.
That night, my reaction started with severe itching on my scalp, ears and neck. I called her - Patty, I believe was her name, and she said to wash it with water only, no shampoo, which I did.
I woke up the next morning with dye and blood on my pillows, matted and wet hair, and my neck was extremely swollen.
I took the day off and went straight to the doctor - I have no insurance - and he said you should have never done the dye job without a patch test (especially since I told you I had had problems and this was my first "professional" job, haha, what a joke.
He said I had broken out in severe hives and prescribed me a dose-pack of Prednisone, which I took for a week and then took over-the-counter zyrtek for the next month or so.
The whole month I was in agony and scratching. My ears got swollen and I got huge ugly blisters underneath both of my eyes.
I could not even enjoy the color - which is the only thing that was nice about my experience - as when the poison was finally out of my blood system, my roots had already grown back in.
I spoke with a lawyer friend of mine, who sent a friendly letter to the salon requesting reimbursement for my out-of-pocket expenses: $50 for the hair dye job, $80 for the doctor visit and approximately $30 for the prednisone. I did not ask for the three days I couldn't go to work because of the ugly blisters - I work in the public and couldn't work like that.
The salon sent the letter to their attorney, who laughed it off and said the salon would not pay for anything, that I insisted it be done. My side is that yes, I said I wanted it done but that I always had a reaction when doing it myself, and I also explained that they were professionals and knew what they were doing better than I and that the reaction would be the basic slight itching that pretty much everyone experiences for a day or two.
This was the very worst experience I have ever had with any professional service. I did not press the matter in Small Claims Court, though I had plenty of witnesses who witnessed the agony I went through from the very night of the service and a full month thereafter, and I am pretty sure I would have prevailed.
What the salon did was negligent - a patch test at the very least would have been the proper course of action.
I WILL NEVER, EVER have even a basic haircut at Do Or Dye Salon. I feel you were negligent and you should have reimbursed me for ALL EXPENSES I incurred. Your salon is fortunate that I didn't pursue it, or, at the VERY LEAST, badmouthed your salon all over Brookfield and neighborhoods close thereto.

8 years ago

3 stars Elsie R Customer since 2014

Sandy is adorable and did a fine job in prepping my nails for both mani and pedi. The polish selection was very limited and that was disappointing. One day later the polish is off one nail and that never happens to me. I wanted this shop to work as I value supporting local businesses and it is easier to get here. During my manicure I was very distracted by a visit from a friend of the owner who came in to complain about life in general and her kids in particular. She went on and on. I was grateful that I was not the client in the chair getting a haircut who had to listen to this garbage. The mission statement on the wall proposes a relaxing and calming environment and experience. Not so much. Not sure if I will try it again. Nice people though.

9 years ago

To Do Or Dye Salon

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Patti Schmidt