97.6% would refer friends and family to us

5 stars Verified customer

excellent service at a reasonable price. I also love the fact that they always have an eye forward. They track issues to see if they get worse and give realistic recommendations. They aren't always trying to up sell you to get some work done. i really appreciate the honesty the high quality of service.

Cant recommend them enough.

5 stars Verified customer

Your service is always done with great care .Always letting me be aware of any possible problem that you will be

keeping your eyes on.

5 stars Verified customer

Clear and good communication, professional service, delivered before anticipated

2 stars Verified customer

I wasn't contacted when my vehicle was ready ; I had to call them. I left the van overnight awaiting a filter that wasn't needed; today when I started the van it did not catch immediately but "fluttered" as if gasping for gas or air. I had to make three attempts before the engine turned over. This never happened prior to the service. Not a satisfied customer.

Toms Automotive Service replied:

We apologize if there was confusion and/or lack of communication. Please come by anytime and we would be happy to address any concerns you have.

5 stars Verified customer

Prompt, polite service. Findings and options were clearly explained.

5 stars Verified customer

All as done well and on time

5 stars Verified customer

Appreciate the care and dedication shown by the Toms team!

5 stars Verified customer

Very thorough and professional job!

5 stars Verified customer

You get what you pay for. I'm sure we could save a little money going somewhere else, but I doubt we'd get near the level of service or overall attention to detail and attention we get from Tom's. We've taken both our cars there for years, and they've always been careful to prioritize work and identify upcoming maint needs to help with our budgeting. As expected, they recently gave the same high quality service when working on our daughters car for the first time. I would highly recommend them for anyone looking for great local service in West Seattle great service for our daughters car.

5 stars Verified customer

Excellent as always! Good value. I always know Tom's will only do and recommend things that need to be done.