I had a 9am appointment. Taken in at 9:05. Was not seen until 10:05. Literally sat in the chair for an hour with one person stopping in to say I'm sorry we didn't forget about you but we are short staffed please be patient with us. Meanwhile I can see other patients be walked to there rooms and leave before I was even seen.
OK fine...finally the hygienist Tracy came in who was so nice and apologetic that they were short staffed and that she would Clean my teeth and take my Xrays for me so I didn't have to wait much longer. She was amazing and done by 10:40 and said I just need the Doctor to come in and do an exam and I would be out of there...20 minutes later the female doctor came in and gave me a 30 second exam...did not feel thorough and she was not very pleasant. I'm positive if i hadn't poked my head around the corner to look for someone to see me she wouldn't have even stopped in there yet. She then tells me i need the Dental Assistant to come in and release me...another 20 mins later the DA comes in to basically just walk me to the front desk.
As I walk to the front desk I see the same female doctor with her feet up on her phone...you would think that she would get up and help the understaffed Assistant and Hygienist...those poor woman were running around like crazy.
I can totally understand people being sick and calling out...but maybe that is when some appointments should be rescheduled.. I am pretty sure I was the 1st or 2nd appointment of the day and did not walk out of that building until 11:30. 2-1/2 hours for a "checkup/cleaning"!! I was appalled.
On the contrary everyone aside from the the one female Dr that i was seen by was very nice and very apologetic.
I just truly hope this doesn't happen the next time I am there.