I had Nicole Apodaca as my stylist. She was thoughtful, nice, and did a fantastic job. I was seen over an hour later than my appointment time, but it was very busy and Nicole and one of the Supervisors kept checking on me and apologizing profusely. (I have gone to this location many times. This was the first time I was not seen on time.) Another stylist, I do not remember her name, washed my hair. It was the worst washing I have ever had in my life. She did not wash all of my hair nor did she even touch my scalp. The hair near my neck was completely dry as I left the washing station. My Mom had Yuki. Yuki was detailed, thoughtful, and she gave a great scalp massage during the hair wash. Overall, this is a great location with affordable professional cuts. I have come here with family members before I even moved to ABQ. I have been a Toni & Guy loyalist for 24 years!