From the moment they answered the phone, Lauren was incredibly nice and efficient. She scheduled me at the earliest date that the plumber for my area could get me in, but said that if they had something open up before that, it could be sooner. Sure enough, they were able to come on an earlier date than originally planned. I received a phone call to confirm that the new date was ok, then a text when he was on his way, then an email with his photo and bio. Talk about service!! Jim, the plumber assigned to our case, was very nice and got right to work on replacing our sump pump discharge pipe. He is a total pro because- WOW- seeing what a professional, correct install looked like compared to whoever installed our previous one, was amazing. I now feel much more secure in the functionality of our sump pump and its ability to keep water out of our basement. Thank you for that peace of mind and for making this such a pleasant experience! I am normally a DIY girl, but if I'm ever in over my head again, I will not hesitate to call Tony LaMartina Plumbing again. I would recommend them to anyone!