John and Darren are really nice people and easy to talk to.
Service techs are not thorough and do not appear to be knolwedgeable. Key inspection steps were not taken during the repair of my vehicle that extended repair time and increased cost.
Costs ballooned past original estimates without warning and proactive communication by Top Tech is lackluster.
Due to service contracts with industry companies, if you bring your personal vehicle in be prepared to be continually shuffled to the bottom of the service pile. Expect service on your personal vehicle to take far longer than anticipated.
I have brought my vehicle to Top Tech twice now, the first being about a year ago. During the first repair I picked up on the fact that their auto techs really weren't top notch. However, I am a sucker for establishing good relationships and the folks at Top Tech really seemed like they wanted to earn my business. Therefore, I brought my truck in for repair work this month and it was an absolute train wreck. After three weeks and repair costs double the iniial estimate with no warning (and with at least another 3 weeks and more costs to go) I finally pulled my vehicle from Top Tech.