we were extremely scared for the health of our dog. she needed a life-saving operation and the service we received was beyond what we have gotten at any other location. the doctor was thoughtful and direct with his approach which we appreciated. he scheduled the surgery right away and as we left our dog there, called us himself every few hours to give us an update. after the operation, when picking up our dog, the ICU doctor was also fantastic; giving us the run-down of what to expect for the next few days. my dog is recovering very well and I couldn't be more pleased with the service we received. this hospital is run as a human hospital (only better) and it feel comfortable and familiar and I would recommend it to anyone. thanks!