I really like the dental staff. They are professional and very competent. They do a very good job of making a person that is uncomfortable at the dentist comfortable.
While the dental staff is the reason I keep coming back, the office staff (non-dental personnel) is something that I'd prefer to avoid. While they are doing their job, they give me the feeling that I am at a used car dealership. They are very swarmy and I feel like customer service is not their priority but rather the "sale".
This maybe how things are now. But I like the days when service was top notch and people would hear from word of mouth etc. But now they have asked several times to post reviews on Yelp while sometimes falling short on the customer service aspect.
My advice is to take care of the customer first and they will be more than happy to give good reviews rather than beg for a good review before the service is complete.