Got good service, nice haircut (trim). Neck rub after. I was glad she washed my hair beforehand since I hadn't had a chance that day. Now, the first haircut was not a good one, but I have read some bad reviews and want you to know that if it doesn't work out well the first time, they will happily fix it. They do stand behind their work and I did go back and have had good results since. They won't know if there was a mistake if you don't tell them and I know most people (me included) don't like to tell them but will leave a bad review. At least let them fix the problem. I have also gotten a very good hair color since. Very nice people and good service.