I don’t usually leave reviews on places, but I feel like this one deserves one. This was the first vet and groomer we have been to since we moved here from Utah, so naturally we were a bit nervous about placing our trust in a new place. Our two Shih-Tzu’s were also visibly nervous upon our arrival. I try to keep an eye out for red flags that might deter me from pursuing service, but after this visit, I can’t imagine taking our pups anywhere else. We were greeted not only by a friendly staff, but by two very friendly dogs whom we were told belong to members of the staff. Our puppies usually get excited and bark around new animals, but I was surprised to see they simply walked up to them, sniffed, and continued exploring (perhaps seeing other dogs calm in a vet’s office helped to put them more at ease?). During check-in, the staff covered everything they would be doing for our pups in detail, and ensured we were informed of the prices up front so there was no surprises. When we got everything squared away up front, they invited us back to where they would be groomed, which no groomer had ever done for us before. They showed where our puppies would stay while they’re not being worked with and introduced me to the groomer himself, Shelby. Shelby was very friendly and was very thorough about making sure he got the look we were used to seeing on our dogs. When we arrived to pick up our dogs, they looked adorable! Shelby let us know we could come back for a touch-up appointment if any changes needed to be made within the next few days, which we decided to take him up on since the temperatures in Texas are much hotter and we wanted to cut their hair a bit shorter than what it was originally. I sent an email requesting availability for a touch-up the next day, and Shelby himself called me back and worked out a time with me to have their hair trimmed shorter. During the touch-up, Shelby let me stay back with them while they were getting trimmed to make sure we maintained the ideal look. He was very gentle with both of my dogs, got them cleaned up very quickly, and collaborated with me during the process. So, in conclusion, I was happy, my wife was happy, and most importantly my puppies were happy with the level of service we got during our visit and we will most certainly be back again. Thank you North Tollway Pet Hospital!