I have confidence in ToyoTechs to do what they say they will do and when, and not try to "up-sale" me on a bunch of unneeded repairs like so many car shops. They are very professional, competent and bottom-line is that I trust them. Hard to find a car shop anymore that you can trust. I drive past 2 Toyota dealerships and many, many, car repair shops in my 10 mile drive to get my Toyotas to ToyoTech. They are the best!