I was looking forward to having my 3 rooms cleaned by your staff on Saturday, 1/10/15. We did have an issue first thing with the confusion between the requested house cleaning and scheduled carpet cleaning. Reggie called to remedy the situation by sending another crew. I do appreciate them trying to come the same day, but 2 hours after the original time was frustrating. I was surprised that the ladies did not introduce themselves as they came in, not by company or by name... I assumed it was them by the brooms and buckets. Maybe it is my inexperience, but I was also surprised that they did not speak back to me at all... except to say thank you when I offered them a drink. I don't feel like any time was spent on my family room, which is the largest room... the floors were not mopped in the kitchen or family room. I asked the young ladies if they mopped or cleaned the hardwood floors and she said they had, but I know they did not. I tried to go into a different room and not hover over them, but I regret my decision.