I was not excited by the customer service at this office. I had to call both the optometrist office and eye wear office to check on my contacts and eye glass orders. No one ever placed a call informing me that my orders had arrived in office. I've had excellent service at other leading optometrist offices.
On behalf of Tran Vision Center, we apologize as a staff for this hardship that was faced in trying to receive your eye glass order. We try our best to keep every patient of ours completely satisfied that all of their needs will be met. We will be sure to address this matter to make sure it does not occur again. We look forward to your visit next time and making it the best.
Customer since 2010
As a patient, I appreciate and trust Dr. Paul Tran's knowledge and skill in Optometry. And I recommend Dr. Tran and Tran Vision Center to anyone needing eye exams and eye care. We're fortunate to have him offer his services in Laredo.
I am always pleased with the service I receive in person. My problem is with not receiving a phone call when my contacts are in. I have been with Dr. Tran for at least 10 yrs and I can't remember the last time I didn't have to call and check if my contacts arrive. They told me it would take two weeks and almost a month and a half later I hadn't heard a single thing. So I'm forced to call on my own just to have them tell me they're there. Who knows how long they've been sitting there. It's extremely frustrating. My mother and I both have the same issue. Hope the office can get better at making calls or sending texts when contacts arrive.