What others had to say

1 stars Customer since 2018

One of the staff members is extremely rude. You're sitting there waiting for your turn. If someone else come in speaking Spanish she pretends you're not there. I understand some Spanish from high school, and I can tell you the conversation has nothing to do with eye care or glasses. It was just a personal conversation. I ended up leaving after 35 mins of waiting. This is sad because this place is close to my home.

5 stars Customer since 2010

Excellent Doctors and Great staff. Jenny is my favorite!

1 stars Customer since 2021

My wife and I decided to try Travis Family Optometry. Big mistake. At first, the staff seemed really friendly and helpful, so I thought this would be a great experience. The first issue was while we were waiting for the glasses we ordered to arrive. After waiting weeks beyond the due date, I called to find out where they were at. "Oh, they just came in this morning. I was about to call you," I was told. Hmm... coincidence? Maybe. Let's give them the benefit of the doubt. When we picked up our glasses, my wife (who's been wearing glasses since she was a kid) had issues with hers that required them being sent back to be redone. Again, we waited well beyond the delivery date before I called. "Oh... they just got here," I was told again. "I was just about to call you!" Seriously? Twice? So, again, we went down to pick up the glasses for my wife. The same issue she had the first time was still there. The glasses were unusable. This time, however, they had the doctor (?) come out to check them out himself. This guy had the unmitigated gall to try and blame the problem on my wife! I could not believe how condescending and offensive he was. After much discourse, they agreed to try again. This time, however, we were not having it. I called them to get a refund so we could go elsewhere only to find out that they already charged our insurance and would only refund our copay. Long story short, my wife bought her frames online and we had her lenses done at Costco. It turned out infinitely cheaper, they got it right the first time, AND they called us the minute they arrived in the store. As for my glasses? The scratch resistant coating we paid for and all that turned out to be worthless. Within a couple of months, breathing in the same room caused them to scratch. By this point, however, I was done with Travis Family Optometry. They will not get any further business from us.

3 stars Customer since 2018

The entire staff were friendly and most were knowledgeable. the place was very clean. The doctor took a long time for the exam, itself.

5 stars Customer since 2018

As a walk-in, I received an immediate congenial greeting. The doc and his staff were very thorough with all of the tests. I was very happy with their efficiency and concern for my comfort and satisfaction.

1 stars Verified customer

My last appointment was a DISAPPOINTMENT. It will make me rethink scheduling future visits.

1 stars Verified customer

NEVER GOT MY PRESCRIPTION RIGHT. REFUSED TO FIX AS I REQUESTED. USED OWN FRAMES AND STILL PAID OVER $600 FOR

3 PAIRS OF GLASSES!

STILL DEALING WITH AWFUL GLASSES. CAN'T SEE WORTH A DAMN. WENT BACK 4 TIMES. NEVER FIXED.

5 stars Verified customer

The doctor is great along with the office staff