I have been a long time customer of Trilogy, but when I called to make an appointment the person who answered started to ask if I would mind being put on hold but put me on hold before she even finished the question, (my first reaction was I couldn't believe how rude she was) then after sitting on hold for a few moments hung up on me. She did the same thing when I called back (which I almost didn't do) but at least this time she didn't hang up on me. Very unimpressed with this person, whereas in the past the front desk has always been wonderful. Very disappointing. Hope this was a one time incident, but think they should know their front desk is not as impressive as it once was!