My dog had abdomenal surgery resulting in lots of surgical staplez. 14 days post surgety we brought her backto get staples removed. 14 days after that we gave her a gentle dog wash and discovered several silver staples still in her abdomen. I was first surprised that they did not offer any kind of apology or explanation for missing 7 extra staples, but then when we asked to have them removed, ghe tech came back out w my dog and said "ya, so we got 5 of them out but 2 are still in therebecause skin grew over them - which is totally fine because they are sterile" The bottom line is, they goofed and should have offered to a) make it right, and b) apologize. The front desk people seem a bit disconnected with the customer but also the patient.