I was pretty upset, 1 hour and 45 min for an oil change when I called ahead and "sure we can get you right in and out". Then I don't know how long my truck was done because nobody came to get me. They were all in the shop eating Jimmy johns.
As I was in the waiting area the time-frame to get things done was the talk of others as well.
Not the first time I've been upset at the time of wait. If I have an appointment I feel that should be the time my vehicle goes in.