I am super impressed with my recent experience with Tropical Air. We were traveling for over a week to come home to a broken AC. We realize our Cadillac Trane system at 12 years old will need replacement in the near future so we contacted Tropical Air to come out for a quote on a new Dykin AC a premier system that is exclusive to Tropical Air in the entire broward County. The owner of the company, Scott, was able to sneak over and take some quick measurements. As we chatted he began to multi task and trouble shoot and located the issue. I changed the batteries in my Thermostat moments before leaving on vacation. When I reseated the Thermostat 2 of the metal prongs did nto properly seat into the wall and n=bent causing the Thermostat to stop commicating with the unit.
It was more than amazing to hear the unit come on. The owner then dispatched a tech who arrived literally within 30 mins of hi call to the office just 1 minute after the owner left!
I am so grateful to have Scott come out and his insight is keeping me cool while I wait for a quote for the new Cadillac of AC brands Dykin. I will no longer stress sweating it out literally waiting for permits and getting the system ordered and installed. The tech added some Freon to the system which is the reality of why we ned to replace the unit because of a slow leak that can not be found and no need to continue to put good money after bad. The rule is change your AC while it is working and not when it is dead and you sweat waiting for the changeout!
1 am a very happy and satisfied customer of Tropical Air!