I'm very pleased with my cut and style from Paige. I have been going to 3-13 salon for 6 years, but True is more conveniently located for me, so I decided to try it based on a recommendation from a colleague. However, I do have a negative comment. My colleague raved about the ability to go online to schedule an appointment, so that's what I did. I made it on Thurssday for 10:15 AM on the following Saturday (2 days later). Saturday, at 10:05 AM, while driving to my appointment, True called me and said my stylist was running so behind that she was not going to be able to fit me in anytime and I needed to reschedule for another day. Really!? As a first time client-- I was totally turned off. How was the stylist already so far behind at 10:05 on a Saturday morning that I was the one getting booted out? Why did she select me? I'm sure the stylist had lots of other clients she could have rescheduled, but I was the one. It came across as unprofessional. The person who called me said that another stylist could fit me in later that day, so I reluctantly accepted because I really needed the haircut for an event the following day. As it turned out, Paige was awesome and I am very satisfied. I'm not sure what caused the over-booking but it probably has something to do with the online appointments which I will never do again. I will call in person and speak to a real person.