90.0% would refer friends and family to us

4 stars Verified customer

The staff was friendly and helpful. Also very courteous

5 stars Customer since 2022

Everything was great! Very nice staff.

1 stars Customer since 2022

Unprofessional therapists not a good experience

5 stars Customer since 2022

This place is Awesome. First class Trump Style.

Love it. Highly Recommended

5 stars Customer since 2022

Everything was absolutely person. The front desk friendly and helpful. The gentleman did my message was excellent.

The only thing I didn’t like and frustrated me was when they automatically put 22 percent gratuity.

That gives me a feeling that they have huge entitlement. I normally give 20 percent or above. Just something about it puts a bad taste in my mouth.

5 stars Customer since 2022

Great service! Staff was wonderful and thorough.

5 stars Customer since 2022

The ladies did an amazing job. Made our mother daughters experience xtra special

1 stars Verified customer

Horrible therapist. She started the massage by informing me of all the things she would NOT be doing and suggested I upgrade from the Swedish massage. This was before I said a word about what my expectations were. She didn’t even ask but just started rattling off other options I should buy. She then informed me there would be very little pressure at all and it would be akin to rubbing lotion on my skin. When I said I had had several Swedish massages at the Trump spa before and they met my pressure needs, she continued to argue with me. I asked twice for another therapist and received one, but my spa morning of relaxation was already ruined. This girl, Tanya, had no idea what customer service was. She seemed only interested in up-selling me. Shameful and unbelievably tacky. Tanya needs to find another career field. And if the Swedish massage is as inadequate as she said it was, perhaps you should take it off the menu.

4 stars Customer since 2022

In general, the experience was wonderful. However, after enjoying the couples massage with tub soak multiple times prior to this visit, we noted how the experience was not at the levels we had previously enjoyed. The water temperature for one tub was extremely too hot (could not be used for over 10 minutes of cooling the water) and the other tub temperature was too cold (again, had to wait 10 minutes or more to heat it up before enjoying). The therapists were nice, however the quality of the massages were no nearly as good as our prior visits. We would rate both of them as a 6 out of 10.

5 stars Customer since 2022

My facial was amazing! The aesthetician did a great job and was very friendly and helped me to know what she was doing and which products she was using. After looking at my skin, she even recommended a different facial treatment than the one I had chosen and I very much appreciated her recommendation and professionalism.

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Best dental care I've ever experienced. I trust the care and consultation I receive at Smiles by Design. The staff are pleasant, friendly and professional.
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