Very unprofessional, for one. I called to talk to the mechanic, and the person answering the phone said "He's in the outhouse." He could have just said "He's not available right yet". Also, the estimate was ridiculous - it was approximately $1400, yet I got it done for $370. The price of the parts were triple what they should be.
We, at Tuffy, apologize for the experience you received while at one of our Saginaw locations. The experience you described is not a usual one you will find at our shops. We would like you to follow up with more detail to the District Manager and urge you to contact him via the Tuffy Corporate customer service representative. Our phone number here is 1-800-22-TUFFY (88339). We hope to hear from you soon.