90.0% would refer friends and family to us

5 stars Verified customer

THEY TREATED ME FAIRLY. THE PRICES WERE REASONABLE. THE PEOPLE ANSWERED ANY QUESTION I HAD.

Tuffy - Bay Road replied:

David Henne, we're please to see that we delivered this quality of service. We strive to make every customer experience the BEST. We look forward to your next visit.

3 stars Verified customer

They got me in ASAP that was great, everyone very friendly and helpful. The issues I have are a few I feel that I got ripped off on the it's for my car. I trusted tuffy on Gratiot Rd for many years and never felt like I got ripped off, and really never questioned how much parts cost. So I checked on the parts for my vehicle and I'm really not happy what I found out. I get charged 300 for a 60 dollar parts that is totally a crime. I also was not offered my used parts that I wanted to see. They disposed off them when I picked up my car. So this will probably be my last time using tuffy been going to you since I started to drive 1986. So I guess you got my money this time but was it worth it to you?

Tuffy - Bay Road replied:

Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve.

5 stars Customer since 2017

I just received an oil change, and they completed the task very efficiently. Took a max of maybe 30 minutes? They examined my car, too, and told me what else they saw was wrong.

5 stars Customer since 2018

Great service experience

5 stars Verified customer

Always very nice and pleasant. Will keep going for oil change.

5 stars Customer since 2018

Staff and manager was awesome and was 700 dollars cheaper than other estimates i received. I've been gone 20 years from Saginaw and the service at Tuffy Bay rd is exactly the same.

5 stars Customer since 2015

Fast and reliable service...

5 stars Customer since 2018

Very friendly staff.

4 stars Customer since 2018

They were friendly and very helpful.

5 stars Customer since 2017

Awesome