94.3% would refer friends and family to us

5 stars Customer since 2018

Everything was thoroughly explained.

Excellent service!

4 stars Customer since 2018

They were able to get my tire fixed.

5 stars Verified customer

Great service; thank you!

1 stars Verified customer

Well they charged me 43 when I had a 19.99 coupon and there is a puddle of oil in my garage now. Please contact them and set things straight with me .before its all gone

Tuffy - Papillion replied:

We regret to hear that you had this experience with us. I hope you contacted the store manager directly about this as we cannot reach out to "Anonymous" .

4 stars Customer since 2018

It was good. They answered all my questions and got the car in and done fast.

3 stars Customer since 2017

Usually good service but this time they forgot to fill the washer fluid. We paid over $110 and left for a long road trip. We didn't notice the washer fluid until we were already on the road so very disappointed.

Tuffy - Papillion replied:

Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve.

5 stars Customer since 2018

easy to schedule and very friendly.

1 stars Customer since 2016

Not happy at all. I went in with a minor shake while driving. The wheel stayed straight and even the technician said it wasnt much out alignment. I left the next morning for a 1500 mike trip. The car shook worse and I cant keep the steering wheel straight. If I do, it veers to the left. Not happy at all. What a long miserable drive and probably doing damage to my tires.

Tuffy - Papillion replied:

We work hard to provide a fantastic experience to everyone. It is discouraging to hear that your experience was lacking. I've asked our District Manager to reach out to you.

4 stars Customer since 2018

Had to have the tire pressure sensors replaced on my Nissan Altima, had no problem with me bringing in my own sensors and installing them for a fraction of what other places wanted.

Was also able to bring the car in right after I called. Friendly and helpful service.

5 stars Verified customer

Very professional answered all questions and got the oil change done quickly