Not very happy on my visit. I went in for cleaning, and it was great. I always loved to come and get the service. Every time, I have been informed about how much is cost of the dental treatment and the amount my insurance pays and I pay. I got scheduled for cleaning, and when I was done, I got informed that my insurance only pays 2 cleanings per year, and they put me on a 3 month schedule. So I had to pay for the service and I was not ready to do it. I was pretty upset that they did not tell me this ahead of time, or even before I got in. I am a single mom, and I do not get any help from the father. I work in the Poway School District, and we do not get paid for the 2 months of summer. I did not want to use my credit card, since I am trying to get out of debt. I just wished they told me this things ahead of time. I was not ready to make this expense.
I am very sorry you weren?t happy with your visit. We strive to provide excellent service to all of our patients. Yes, your insurance plan has parameters as to how many cleanings are covered per year. We have hundreds of dental plans that we work with and they are all different. Had you mentioned at the time that the payment was a hardship, I would have been happy to work with you on financial arrangements. In the future we have made notes that you request to be seen only when insurance covers. We have wonderful hygienists and as you mentioned you had a great cleaning. We hope you decide to stay with the practice.