My stylist is always so helpful and accommodating. She listens and provides me with good advice. I made my appt over the phone while driving and asked that I get an email reminding me of the date. I did not receive one or reminders (as I usually do), so I checked and confirmed. I found out my email address was not in the system, so it is now....but, I could have still received my appt information thru my phone # which didn't happen as well.....just a thought about perfectly your customer service.
Otherwise, I love the atmosphere and kindness of your team.