I came in for a manicure and it was pretty bad. She did not soak my hands at ALL or cut my cuticles-she looked at them and said, "oh they look fine". I assumed a short hand massage, but not a bit of that either. I paid quite a bit for a $20 minute manicure. defiantly won't be coming back for that. the polish looked okay, but uneven. She was sweet, but the job was pretty bad.