I brought my car in for the replacement of an oxygen sensor. I was satisfied with the installation and cost.
Now, the bad experience. I was told the oil pan and rear differential gaskets needed to be replaced. I asked to see what I was being told. After sometime and my insistence, the car was finally put back up on the lift. I asked if oil had been added to the rear differential and was told a quart was added. I have taken the car to the another company. They say the plug had not been removed and oil had not been added. If oil was added why wasn't it on the service order.
I believe they wanted to sell me on replacing the gaskets at a cost of $1,204.39. The other service company has suggested I use "stop leak" sealants to see if it would stop the leaks. Why didn't Tyler's discuss or recommend this? I felt like just wanted me to have expensive service done.
They said the tires were rotting. On the same day of the service I had the tires replaced at Discount Tire, and asked if the tires were rotting. They said no.
They told me the left side bumper turning light was out and the bumper would have to removed to replace the bulb. The bumper lights are not connected to the signaling. Again, I had them checked and was told they were functioning properly.
If service is needed or done it should be noted on the service order and not scribbled on a piece of paper.
Joe. I am happy to hear we did one thing right for you. As for the rear differential and oil pan, we re-racked the vehicle and showed you were the leaks were coming from and yes we did add differential fluid but did not charge you for it. The stop leak is something I would not recommend doing, nor will we ever, this is only a temporary fix. I am glad you did indeed replace the tires, they were not in good shape. I would advise taking the vehicle somewhere as well and take care of the air bag light. Overall I am sorry that you were not happy with the service.