A nice variety of clothes and shoes, but need more petite jeans, leggings, and pants. I returned a pair of pants that was 20% off, but didn’t get the sale price on the new ones, so that is not really right, especially when exchanging for another item. Every other retailer honors that except for this one, so if you buy something on sale, make sure you want to keep it. Service is mostly good all of the time, but it depends on who is working and in what location.
We are sorry to hear your return experience was less than you expected. Three are so many variables that go into a scenario like this and the best way to resolve a challenge is to speak with us directly. Sales, returns/exchanges are well explained when purchases are made, and we do our best to make them as clear as possible. As for petite sizing, we have such an amazing selection of crops and ankle fit jeans, trousers and other pant options we rarely have a problem finding a fit that works. Liverpool does indeed have a selection of petite bottoms, but we have found at times it is the rise that is a challenge. By request during a fitting we can do better research for each individual, if we can be of beter fit assistance please let us know.