My little one, Leah (a King Charles Spaniel) has special needs because she has congestion heart failure and our normal groomer was scared to touch her. I was so incredibly impressed with not just the groomer but all the staff who handled Leah while she was at Ultimutt. The staff got her in and out quickly so Leah wouldn't be stressed out and handled her with such care. Her haircut was perfect and she was obviously a happy camper when she came home which tells me she was treated very well while she was there. Thank you! I will be returning again and I WILL be recommending you to others.