My daughter first discovered Universal Plumbing on Yelp. They had many five star reviews so I decided to give them a call for a second estimate. I spoke with Ben and he sent a technician out to my home to assess my property and provide me with an estimate. I had originally received an estimate from another plumbing company who also had many five stars. What sold me on Universal Plumbing was that their technician actually crawled underneath the house to evaluate what needed to be done to give me the most accurate estimate possible. Universal Plumbing's estimate was $1,300.00 less than the first estimate provided by the other plumbing company. I like most is that they give you an itemized written estimate so there is no misunderstanding on either side. Universal plumbers were efficient, professional and the property passed the L.A. City inspection the first time around. I had my whole house re-plumbed + some extras. Ben was very reassuring from beginning to end and remained in constant contact with me via phone and e-mail. I will most definitely utilize their services again.