I felt disrespected by the student doing my exam. She consistently used baby talk and talked down to me “if you work” “I know it can be scary”. I’m a 29 year old professional and I’ve been to the optometrist before. I think those comments only served to break down any trust there was.
We needed an adjustment on my daughters frames that we were afraid might break them. The woman who greeted us hesitated, but agreed to give it a try since they were under warranty. She had them fixed in 5 minutes and we were on our way!
Been a patient for many years and have had excellent care every time. Was recently referred to an ophthalmologist by my doctor and his prior just told me because of my Fuchs diese there was nothing they could do for my vision. Didn’t even do a eye test.