Thank you for completing a review. Your feedback helps us shape our future operations. I'm also glad we were able to meet your needs with a new unit and look forward to serving you in the future. Have a great day!
Tech showed up on time, was polite and articulate, knew his trade and did the job.
I'm Paul Daniels DDS I have used North Mechanical for a number of years at lake view park Roosevelt for yearly check maintenance.Very professional.There office staff personal are efficient answer all my questions.They will be installing a new system this Friday.Mr North reviewed all my options and answered all my many questions.in depth.Thanks
Thanks so much for taking the time to complete a review. I'm glad we were able to get a new system installed for you. We look forward to working for you in the future!
PETER & LEAH W
Customer since 2010
North Mechanical provided excellent service in the installation of our Fujitsu mini split air conditioning system. We are very happy with the equipment performance and the installation of the multi-unit system. We had a minor issue with one of the units, and North Mechanical even supplied service on the 4th of July. They do not rush or complain or make you feel that you are asking too much. They aim for complete customer satisfaction and they hit the mark.
Thank you so much for the detailed feedback and trusting us to install your new system! I am sending you a seperate email to cover maintenance questions, etc. Please don't hesitate to let us know if there is anything more we can do for you. Have a great day!
BOB & BARBARA M
Customer since 2013
The response was excellent, especially at the time of day and weather conditions (heat) involved. The work was completed quickly and efficiently by Jake and he was able to get the house cooled down again in a short period of time.
Thank you for the review and for choosing us to service your home. I'm glad we were able to get you some cold air in this drastic heat we've been receiving. Jake is a great tech and he has been with us a long time now. Hope you have a great day/summer and please let us know if there is anything more we can do for you!
JOHN & LESLIE I
Customer since 2012
Great response at a time of extreme heat and demand for the company's services. Collin arrived clearly exhausted after working in the heat all day, but he had my AC fixed within 20 minutes and had a cheerful attitude about the whole situation.
Thank you for taking the time to complete a review. I'm glad to hear we were able to help you out. Collin is much appreciated here and yes all our techs and installers get thouroughly exhausted in the summers/winters! Please let us know if there is anything more we can do for you in the future. Have a great day!
I had specific information for the tech regarding my issue and what needed to be done to seek reimbursement from AHS. I provided that information to the dispatcher but the Tech did not follow what needed to be done. I don't know if the info didn't get to him or if he just disregarded it. I am hopeful that this failure does not preclude my reimbursement.
Thank you so much for the feedback and the recommendations. We have been looking for a while to go completely paperless using smartphones or tablets, I just haven't found the right platform yet. Coming soon though... Have a great day and thanks again!
Customer since 2013
Tech was great, very through and informed me about the work done.
My maintenace plan is for every 6 months service. I would like to change the service to once a year in the fall.
It's not used much but more in the winter than summer.
Thank you for the feedback. Sorry its taken me so long to reply, its been a hectic summer thus far. regarding the change to the annual service timeframes, please just give our office a call and we can work that out. Have a great day and thanks again!
Customer since 2016
the heat pump and blower unit system on the lower level of my home was blowing cold air in the winter time.it was decided that the heat pump should be replaced,and it was by north mechanical.the tech's did a fine job and are very professional.however,the problem persisted and after some other minor adjustments to the units was somewhat alleviated,not rectified.this system is entirely brand new now and should not blow cold air in the winter.it becomes a perpetual problem as the system runs way too much,which has quadruppled my aps electric bill. still waiting to get this resolved.