I have gone here for several years and have always been pleased with the quality of service and the stylists. So have my children. When I went in on Sunday, it was extremely slow. I asked for a cut and wash only. It was raining out and I did not want to spend the extra money for styling. When the stylist got done, she asked if I wanted it dried and I said no. She said it would help her notice if I had any more dead or dry ends, so I agreed.
When I went to check out I was charged for the full service fee. I asked why I was charged since I specifically stated that I did not want it initially, but she said it would help "her". She said I was being charged for full service because that is what I received. I did pay and included at 20% tip because she did do a good job, however I was not happy. I did leave a note for the manager to phone me but I guess he never received it.