My appointment was scheduled at 3:00 pm with Rachel; however, when I arrived, the power was out. Staff was extremely apologetic about having to cancel my appointment. After I returned home, I received a call to see if I could come back at 5:00 with Shanna. When I came back, I was greeted with beverage choices (coffee was delicious) and promptly served for my appointment. Shanna did such a good job on my blow out that a flat iron wasn’t even necessary. She was extremely professional, great to talk to and welcomed me to Houston (I just relocated). I’d definitely return again.