my experience at Urban is always exceptional. With that said, my experience yesterday was 10 miles past exceptional - crazy day running late, plane to catch - needed product. Andy, waited for me to get there (past closing) help me get all that I needed, helped me carry it out to the car, the whole time with a big smile. Lots a places offer the same services but I haven't found anyone in IA who does it better than Susan ... the warm, friendly, always going the x-mile team makes it an absolute pleasure. I have had some of treatments done in FL, CA, TX and WA - Urban is my place of choice!