100.0% would refer friends and family to us

5 stars Verified customer

The wait was a little longer than I expected, but sometimes these things happen so I'm willing to overlook it. The important thing is everyone was great and the services are reasonably priced which is awesome for me and the health of my fur baby. I feel very relieved to have found Urban Pet Hospital and recommend them highly.

5 stars Verified customer

Thank you!

1 stars Customer since 2016

I brought Chewy in because there was a dried piece of poop stuck on her skin. The reason I brought her in, is because it was literally attached to her skin, and if I pulled on it, I would be injuring her, so I thought that as professionals, they might have something to dissolve the poop and take it off safely. My husband and I were extremely enraged worried when we heard Chewy yelling like we have never heard her yell, all the way from the waiting room despite 2 doors being closed. When I rushed to the back room, I saw Dr. Garg who started telling me some story about feeling her glands to check if they were infected because there was some bleeding. But you don't need to be a doctor to see that the bleeding was superficial and coming from the skin on her butt, and that it was caused by the clipping of the poop!! The team either pulled the piece out and tore up her skin, or clipped it and clipped part of her skin with it. If I wanted to injure her, I would have done it myself. And then, not only did they injure her and traumatize her, they also charged us a clipping fee (although since they injured her, they should have waived it), but they also tried to charge us another fee for "checking her glands"! I protested, saying that there was no indication for such a "test" and that it was done as a result of an injury caused by their team, and they ended up waiving the fee. I will need to re-think my pet hospital and vet choice.

5 stars Customer since 2016

These guys are awesome. They're always so accommodating and so pleasant. They always fit you in and try to work with you.

5 stars Customer since 2016

Nicki always receives quality care at Urban Pet Hospital. Dr. Garb takes time to discuss the procedures and risks and benefits.

5 stars Customer since 2016

Urban Pet Hospital was such a wonderful experience. The staff is friendly and welcoming and did everything they could to make our puppy comfortable and safe for her first visit. They provide so much information and knowledge and we're able to answer every question we had. I feel really great knowing that if something goes wrong I can give them a call and they are quick to help and advise. Really wonderful place.

5 stars Customer since 2016

I was well pleased with the reception I received at your facility, and look forward to using your veterinarian service in the future.

5 stars Customer since 2016

Very friendly, caring and patient staff! They try to do everything they can to make your pet feel more comfortable, less nervous and show that they care. Highly recommend!

4 stars Customer since 2016

The service was great and the people were very accommodating to my situation and my pet. Thank you. The only area for improvement in my humble opinion is that the appointment shouldn't take over an hour for vaccines, health certificate, sedative and microchipping. I phoned ahead and it seemed like the staff were not prepared to do an efficient appointment, even though no other clients were there at the time. We saw three different people at different times, reiterating each time why we were there, and it took a really long time, compared to previous vet check ups.

5 stars Verified customer

Very warm friendly environment and staff. Vet answered all of my questions and interacted with Romeo very well!. This was our first visit. My former vet became ill and had to give up his practice. Urban Pet Hospital has established a practice here now. I had been coming since 1992 and hope to continue a long relationship for my "fur baby"

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