I was a bit disappointed. I had an appointment for 11. When I got there, I waited until 12:15, at which time we were led to the room. The doctor's bedside manor was a bit harsh as well, and I felt like I was pushed into paying for services I did not necessarily want/need... ($55 for fluids under the skin?? I was not even told this would be a separate charge so very upset to find out about that).
I signed up for the puppy plan for the convenience of the location, but am not sure that I will stick around after that.