The service was great and the people were very accommodating to my situation and my pet. Thank you. The only area for improvement in my humble opinion is that the appointment shouldn't take over an hour for vaccines, health certificate, sedative and microchipping. I phoned ahead and it seemed like the staff were not prepared to do an efficient appointment, even though no other clients were there at the time. We saw three different people at different times, reiterating each time why we were there, and it took a really long time, compared to previous vet check ups.