I brought Chewy in because there was a dried piece of poop stuck on her skin. The reason I brought her in, is because it was literally attached to her skin, and if I pulled on it, I would be injuring her, so I thought that as professionals, they might have something to dissolve the poop and take it off safely. My husband and I were extremely enraged worried when we heard Chewy yelling like we have never heard her yell, all the way from the waiting room despite 2 doors being closed. When I rushed to the back room, I saw Dr. Garg who started telling me some story about feeling her glands to check if they were infected because there was some bleeding. But you don't need to be a doctor to see that the bleeding was superficial and coming from the skin on her butt, and that it was caused by the clipping of the poop!! The team either pulled the piece out and tore up her skin, or clipped it and clipped part of her skin with it. If I wanted to injure her, I would have done it myself. And then, not only did they injure her and traumatize her, they also charged us a clipping fee (although since they injured her, they should have waived it), but they also tried to charge us another fee for "checking her glands"! I protested, saying that there was no indication for such a "test" and that it was done as a result of an injury caused by their team, and they ended up waiving the fee. I will need to re-think my pet hospital and vet choice.