2034-A West Gray
Houston, TX 77019

Mon: Closed

Tue - Fri: 9:00AM - 7:00PM

Sat: 9:00AM - 6:00PM

Sun: 10:00AM - 5:00PM

90.2% would refer friends and family to us

1 stars Customer since 2015

Although the staff was under a lot of stress due to just learning that their job would be ending the next day, they were very nice. I was only made aware that my Appointment needed to be "rescheduled" after I arrived at the Spa. Earlier that morning I received an appointment reminder and no mention was made about my appointment needing to be rescheduled/cancelled. Upon my check-in, after I waited for 15 minutes, which was unusual, I was told my appointment would need to be rescheduled because the machine was broken and they did not know when the part would be replaced. I asked to speak to the Spa Manager, but was told that the Manager did not come to work that day. Since I had pre-paid for my Spa treatments (gift card purchased in January), I wanted to set another appointment. As I waited for another Staff person to speak to, I asked to use the restroom attached to the treatment room. I was led back and I noticed that the machine has been removed from that room. I made a comment that could it be that the machine was actually repossessed and it was then that I was told that the Spa was closing the following day and that she did not know how my remaining gift card funds would be taken care of. I am very disappointed that this Spa closed. My first experience with Urban Retreat was in 1992 and all of my experiences have been wonderful. I wish all of the Staff and Owner well, and I do understand that businesses close. I just wish it was handled in a different manner and that I didn't leave money on a gift card for services I will never receive. Loosing $466 is a hard way to learn a lesson, but from I what I saw on a TV News report, I am not alone. I will refrain from future Gift Card purchases and only purchase services as I use them. Good Bye Urban Retreat... RIP....

5 stars Customer since 2002

TAM.........best there is for spa pedicures!!

4 stars Verified customer

Very good, overall, great location and ambiance. Excellent massage experience with Anna. Like the previous location, the men's locker room is almost third world--really off putting. For example, no combs. Would hate to think if two or more men were using it at the same time.. Still, everything else very good, and I would come back.

4 stars Customer since 2015

This is a review for my 3/21/15 visit. I received a gift card to the spa and this was my first time to utilizes services at this establishment. I scheduled the Grapefruit and GreenTea Wrap. The front staff was extremely friendly and greeted me with kindness and a warm welcome. The dress room and waiting area were both nice and I did not have to wait long to begin my session with Monica, who was great.

My only recommendations are as follows:

1. Inform clients to park on the 4th level. I parked on the 1st level on the opposite end, and had to walk in the rain *boo hoo*

2. Perhaps add additional time or reduce the session to allow the client time to remain in the room and relax after the treatment. I felt so relaxed, but felt a little rushed to leave the room.

Other than that, I enjoyed my time at the spa and would recommend it to others.

3 stars Verified customer

Front desk personnel needs more in-depth training of the hair care product line offered.

Certain questions could not be answered professionally / intelligently / coherently.

Some clients may spend upwards of $200 on hair care products and deserve quality sales personnel. Ones that can offer a quality experience at your Salon and be able to speak to each product line and their similarities, differences, key differentiation points. This is thee industry service standard at other high end salons.

5 stars Customer since 2014

Michael Welker has been caring for my hair for 28 years. I think that is recommendation enough.

5 stars Verified customer

I have been seeing Samar at Urban Retreat for almost 20 years. She is the best at what she does! I highly recommend her!

5 stars Customer since 2013

They have a beautiful office and the staff is very friendly. I am very happy with my IPL and will return for more services.

5 stars Customer since 2007

I recently got a massage with Monica, she did an excellent job! Highly recommend her.

5 stars Customer since 2014

Yvonne is great and very thorough. She take time to explain everything and the benefits of the products and services

The front desk staff is very and knowledgeable