I’ve been to UW before but this will be my last time. I ended up waiting over 30 minutes for my scheduled appointment. I understand people running behind but the front desk service was awful. I kept having to ask what was happening instead of them informing me. My waxer was rushed and upset when she got to me, she did a good job but was aggressively working on me which was uncomfortable. I get it, rough day, but still. Then at checkout the girl up front made no type of apology for the extreme delay, and offered me no discount for the inconvenience. Overall very poor customer service.
They were so welcoming and I was in and out in less than 15 minutes (just for a quick eyebrow wax.) And they look so much better than they did! Everything was very clean and comfortable. Everyone was so nice. I definitely found my new place to get my eyebrows done :)