We really didn't have to wait too awfully long and the vet that we saw was really nice. I can't think of her name...Anyway, we learned some things about cats and "bots" that day. The staff was very nice, too, and I kind of liked that the girl in the reception area was chatting with us about your new facility while she was folding blankets. Mitchell survived the ordeal fine. I really liked the fact that there was a follow-up text a couple of days later.