USA Express Goodyear
I've been going to this location since 2006, even through several manager changes. I've trusted them enough to buy life time oil changes for each vehicle. Buying their life time alignment for my vehicles. Now last month they couldn't find the right info on my vehicles, wrong colors, wrong years, wrong mileage, but they found my name. So they refused to work on my vehicles without me paying for a service I already paid for! Then they tried to "blame it on me" because I have a business, and "maybe" my employees were coming in and using my lifetime. What?? Their incompetence has made me feel they are a "bait and switch company", like what they found on Midas so many years ago. "This month" they couldn't find me, "my name at all", as if I've never been there. Thank GOD I had one of their "proof of purchase paperwork" on my alignment! Proving I existed!! Now I have to prove myself on the rest that I've paid for....You know because of this "bait and switch" type of work habits, and blaming me on their mistakes and lack of work ethics....I called Goodyear's Headquarters. They seemed concerned and embarrassed, they said; they would call and talk to the manager and call the other manager at the other location on Trabuco. If nothing is done, I was advised to go to BBB, and my own personal news, and other sites. I was happy Good year was on my side, I hope this helps anyone else "not" to buy into their services, don't lose your money as I have with this group. I'll update further later, you'll also see this on Yelp and other sites.