I felt the wait was too long to see a PA. Waiting 30 minutes once you are in a room is not ok. He was nice and explained everything , but I didn't feel comfortable with him. I think before a procedure is scheduled , it would be nice to see the doctor that is going to do it. I have never gone into a procedure not knowing who my doctor was other than his name. The girls in the front office were very nice. Not sure how to rate without having my procedure. Front office would get a 10.